Moonwin Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use the Moonwin Casino website, create an account, play games or use related services. Please read them carefully before using the site. By accessing Moonwin Casino, you confirm that you understand and agree to these terms, together with any additional terms shown for particular games, promotions or services.

Moonwin Casino operates under licences issued by the Autonomous Isle of Anjouan (AOFA) in Comoros (licence ALSI-202508056-FI2), the New Brunswick Gaming Commission (TGC), and the Tobique Gaming Commission (licence no. 0000002).

1. About these terms

These Terms & Conditions form an agreement between you and the operator of the Moonwin Casino website. They apply to your access to the website, any account you create, casino games, payment functions, promotional offers and other features made available through the service. Additional rules may apply to individual games or promotions. Those rules will be displayed with the relevant service and form part of these terms when you participate.

You should only use Moonwin Casino if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to you before registering or depositing funds. Moonwin Casino does not invite anyone to use the service where doing so would breach local law, an order, restriction or other legal requirement.

These terms should be read together with any privacy notice, responsible gambling information, promotional terms and other policies published on the website. If a specific promotion or game rule conflicts with these general terms, the specific rule will apply to that promotion or game to the extent of the conflict. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Changes to the terms

Moonwin Casino may update these terms when necessary, including to reflect changes to the website, services, security requirements, technology or applicable law. The latest version will be published on this page, with the effective date where appropriate. You should review the terms regularly. Continuing to use the service after an update is published may indicate your acceptance of the revised terms. If you do not agree with an update, you should stop using the service and follow the available process for closing your account.

2. Eligibility, registration and account security

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location. You must provide accurate, current and complete information when registering. You must not register, play or deposit funds on behalf of another person, and you must not allow another person to use your account. Moonwin Casino may refuse registration or restrict access where eligibility cannot be established.

Your account details must remain accurate. If your name, address, payment information or other relevant information changes, you should update it through the available account functions or contact the service through the available support channel. Providing misleading, incomplete or false information may result in account restrictions, cancellation of transactions or closure of the account, subject to applicable law.

You are responsible for keeping your username, password, verification codes and other account credentials confidential. Choose a strong password, do not reuse it on other services and log out when using a shared device. If you suspect that your account has been accessed without permission, change your credentials and notify Moonwin Casino through an available support channel as soon as possible.

Maintain only one personal account unless Moonwin Casino expressly permits otherwise.
Use your own identity and your own approved payment method.
Do not sell, transfer, lend or otherwise give access to your account.
Do not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
Do not interfere with the website, games, software, security controls or other users.

Identity and account checks

Moonwin Casino may carry out identity, age, address, payment and security checks before or after registration, deposits, withdrawals or gameplay. You may be asked to provide documents or information that reasonably confirms your identity and eligibility. Information supplied for verification must be genuine, current and readable. Processing may be delayed while checks are being completed, and access or transactions may be restricted where requested information is not provided or cannot be verified.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment. You should only play with money you can afford to lose and should set personal limits before you begin. Game results are determined by the relevant game rules and, where applicable, randomised systems. Past results do not predict future results, and no strategy can guarantee a win. You should not treat gambling as a way to make money or recover previous losses.

Before confirming a bet or other game transaction, check the selected game, stake and any displayed details carefully. A transaction may be treated as accepted once it has been recorded by the system. If you believe a transaction has been recorded incorrectly, raise the issue promptly through the available support channel, providing enough information for it to be reviewed.

Deposits and withdrawals are subject to the payment options, verification requirements and transaction instructions shown on the website. You must use a payment method in your own name or one that you are authorised to use. Moonwin Casino may reject or suspend a payment where the method cannot be verified, appears to belong to another person, presents a security concern or is inconsistent with legal or anti-fraud requirements.

You are responsible for checking the amount and destination of a payment before confirming it. Your bank, payment provider or other intermediary may apply its own fees, processing rules or restrictions. Moonwin Casino is not responsible for delays or charges imposed solely by a third-party payment provider, although any rights you have under applicable consumer law remain unaffected.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own terms. These terms may include eligibility requirements, entry periods, game restrictions, wagering conditions, expiry rules, maximum values and withdrawal conditions. Read the specific offer before opting in or using it. Unless the promotional terms say otherwise, only one offer may apply to an eligible activity or account.

Moonwin Casino may withdraw, amend or cancel an offer where permitted by its specific terms, including where an offer has been displayed incorrectly, is no longer available or has been used in a way that is inconsistent with its purpose. Abuse of a promotion, multiple-account activity, collusion, automated play or other dishonest conduct may lead to the removal of promotional benefits and further account action. Any action will be subject to applicable law and the relevant offer terms.

Errors and irregular activity

If a technical, display, settlement or other error results in an incorrect game outcome, balance, payment or promotional credit, Moonwin Casino may correct the error and take reasonable steps to restore the position that would have applied without the error. You must not deliberately take advantage of a known error. Suspected fraud, collusion, automation, account misuse or other irregular activity may be investigated and may result in temporary restrictions while the investigation is conducted.

4. Responsible gambling, privacy and acceptable use

Moonwin Casino supports a safer approach to gambling. Gambling should remain an occasional form of entertainment, not a source of income or a response to financial, emotional or personal difficulties. Take regular breaks, set a budget and avoid playing when you are affected by alcohol, medication, stress or strong emotions. Never chase losses, borrow money to gamble or increase stakes to try to recover money.

Set deposit, spend or session limits where those tools are available.
Use time reminders and take breaks from play.
Consider self-exclusion or an account closure if gambling is becoming difficult to control.
Talk to a trusted person or an appropriate support service if you are concerned about your gambling.
Do not allow another person to gamble through your account or encourage someone to gamble beyond their means.

Requests for account restrictions, cooling-off periods, self-exclusion or closure should be made through the available account or support process. A restriction may apply to some or all services and may not be reversible during the selected period. You remain responsible for activity completed before a restriction takes effect. Do not create a new account or ask another person to open one to avoid a restriction.

Privacy and communications

Moonwin Casino may collect and use personal information needed to operate the service, manage your account, process transactions, verify identity, protect security, meet legal obligations and provide customer support. Information may also be used for service communications and, where permitted and selected, marketing. The applicable privacy information explains how personal information is handled, stored, shared and managed.

You must not use Moonwin Casino to upload, transmit or distribute unlawful, threatening, abusive, defamatory, misleading or harmful material. You must not introduce malicious code, use automated tools without permission, attempt to bypass security, reverse engineer the service or access another person's account. You must also respect the intellectual property rights in the website, software, names, logos, text, graphics and other content.

5. Suspension, liability and general provisions

Moonwin Casino may suspend, limit or close an account where reasonably necessary to protect you, other users or the service; complete verification; investigate suspected fraud or rule breaches; comply with legal obligations; manage security risks; or address technical and operational issues. Where appropriate, you may be informed of the reason and the steps available to request a review. Any remaining balance will be handled in accordance with applicable law, these terms and the outcome of relevant checks.

You may stop using the service and request account closure through the available process. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, responsible gambling or suspected misuse. Provisions that are intended to continue after closure, including provisions concerning liability, privacy, intellectual property and dispute handling, will continue to apply.

The website and its content are provided subject to availability. Moonwin Casino will take reasonable steps to maintain the service but cannot promise that the website, games or payment functions will always be uninterrupted, error-free, secure or available on every device. Maintenance, telecommunications faults, software issues, cyber incidents and events outside reasonable control may affect access. You should not rely on the website as a substitute for keeping your own transaction and account records.

To the extent permitted by law, Moonwin Casino is not responsible for loss caused by your failure to keep account credentials secure, your use of an unsupported device or connection, a third-party service, unlawful use of the website, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Questions and complaints

If you have a question, believe there is an account or transaction error, or wish to make a complaint, use the support or contact facility made available on the Moonwin Casino website. Provide a clear description of the issue and any relevant account or transaction information, while avoiding the inclusion of unnecessary sensitive information. The matter may be reviewed using the records available for your account and service activity.

These terms are intended to operate consistently with applicable Australian laws and any mandatory rights that apply to you. Where a dispute cannot be resolved through the available support process, the parties may use any complaint, review or dispute-resolution rights available under applicable law. You should obtain independent legal advice if you need advice about how these terms apply to your circumstances.