Betting Rules

These Betting Rules explain how bets are generally placed, accepted, recorded and settled at Moonwin Casino. They are intended to help players in Australia understand the main conditions that apply when using betting services. The products and features available to you may depend on your location, applicable law, account status and the information held by Moonwin Casino. Please read these rules together with the applicable Terms and Conditions and Responsible Gambling information before placing a bet.

Moonwin Casino operates under licences issued by the Autonomous Isle of Anjouan (AOFA) in Comoros (licence ALSI-202508056-FI2), the New Brunswick Gaming Commission (TGC), and the Tobique Gaming Commission (licence no. 0000002).

1. General betting conditions

By placing a bet with Moonwin Casino, you confirm that you have read and accepted these Betting Rules, together with any applicable Terms and Conditions, Privacy Policy and Responsible Gambling information. These documents form part of the conditions that apply to your use of the betting service. If you do not agree with a condition, you should not place a bet.

You must be legally permitted to use betting services in the Australian state or territory where you are located. You must also meet the applicable minimum age requirement. Moonwin Casino may carry out account, identity, location, payment and other verification checks to confirm that you are eligible to bet. Access may be restricted where betting is not permitted or where required checks cannot be completed.

Each player may use only their own registered account. You must provide information that is accurate, complete and current, and update it when relevant details change. An account must not be shared, transferred, sold or used by another person. You are responsible for keeping your login details confidential and for notifying Moonwin Casino if you believe your account has been accessed without permission.

Bets must be placed using an account registered to the person placing the bet.
You must not place bets on behalf of another person or allow another person to use your account.
You must not use betting services for unlawful activity, fraud, manipulation or any other prohibited purpose.
You must not attempt to interfere with the website, betting systems, results, markets or account records.
Moonwin Casino may suspend or restrict access while an account, transaction or betting activity is being reviewed.
A bet may be refused, cancelled or adjusted where this is necessary to comply with law, these rules or the integrity of the betting service.

Some betting markets may be unavailable to players in particular locations or may be subject to additional conditions. You are responsible for checking the rules that apply to the market, event or product selected before confirming a bet. If information shown on the website appears unclear or incomplete, do not place the bet until you have reviewed the available market information.

Account responsibility

You are responsible for reviewing activity on your account and checking that bets, deposits, withdrawals and other transactions are correctly recorded. If you notice activity that you did not authorise, contact Moonwin Casino through the support or complaints process made available on the website as soon as possible. Do not provide your password or other confidential security information when reporting an issue.

2. Placing and accepting bets

The bet slip, selection screen and related information should be checked carefully before you confirm a bet. This includes the event or market, selection, odds, stake, potential return and any other displayed conditions. Once a bet has been submitted, changes may not be possible. A bet is generally treated as accepted only when it has been recorded by Moonwin Casino and a confirmation is displayed or otherwise made available in your account.

Displaying a market, price or betting option does not guarantee that a bet will be accepted. Prices and market availability can change at any time before acceptance. Moonwin Casino may set, change or remove markets and may apply minimum or maximum stake conditions where permitted. Any applicable conditions should be shown during the betting process or in the relevant product information.

If a technical error, obvious pricing error, data error or other mistake affects a bet, Moonwin Casino may take reasonable action under the applicable terms. This can include voiding an affected bet, correcting an error, applying the correct market condition or returning the relevant stake. A bet will not be treated as accepted merely because a request was sent from your device.

Bet confirmation and records

You should check your account history after placing a bet. The account record is the main reference for whether a bet was accepted, rejected, cancelled, settled or otherwise processed. If a confirmation does not appear, avoid submitting the same bet repeatedly until you have checked your account history. Repeated submissions may result in more than one accepted bet if the original request was successful.

You are responsible for making sure that your device, internet connection and account are working correctly before confirming a bet. Moonwin Casino is not responsible for a bet that was not received because of a problem with your device, connection, software or service provider. If a service interruption occurs, do not assume that a bet has been cancelled unless the account record confirms this.

Live and in-play betting

For live or in-play markets, information and prices can change quickly. A delay may occur between an event taking place, information being displayed and a bet being processed. A bet may be accepted at a different price from the one first displayed, subject to any confirmation process shown on the bet slip. If a market is suspended, selections may be temporarily unavailable until the market is reopened or settled in accordance with its rules.

You should not rely solely on commentary, live scores or other information displayed on the website when making a betting decision. Information may be delayed, incomplete or affected by a technical issue. The applicable market rules and the official or reliable result used for settlement will determine the outcome of an accepted bet.

3. Odds, outcomes and settlement

Odds show the price offered for a selection and may be displayed in decimal or another format. The odds available at the time a bet is accepted are generally used for settlement, unless the specific market provides a different condition. Potential returns shown on a bet slip are estimates until the bet has been accepted and the relevant outcome has been determined.

Markets are settled using the official result or other reliable information relevant to the event. The applicable market rules determine which result is used, including how postponements, abandonments, changes to venue, changes to participants, extra time, penalties, dead heats or other unusual circumstances are handled. A result may be amended if reliable official information is later corrected.

You should review the individual market rules before placing a bet, especially where a market has conditions that differ from the general rules. For example, a market may refer to the result at the end of normal time, the result including extra time, a particular player or participant, or a specified part of an event. The wording shown for the market is important when determining settlement.

A winning bet is settled according to the accepted odds, applicable market rules and recorded outcome.
A losing bet does not qualify for a return unless a correction or review changes the settlement.
A void bet is treated as cancelled under the relevant rules, and the applicable stake is generally returned to the account balance.
A bet may be partially settled, reduced or otherwise adjusted where the individual market rules provide for that outcome.
Where an event or result cannot be determined in accordance with the market rules, the affected market may be declared void.
A settlement may be reviewed if an official result is corrected or a material error is identified.

Multiple or combination bets are subject to the conditions that apply to each selection and to the combination type chosen. If one or more selections are void, the remaining selections may be settled under the relevant combination rules. The possible return displayed before acceptance may change if a selection is removed, voided or otherwise treated differently under the market conditions.

Settlement may be reviewed if new information, an official correction, a technical issue or an error is identified. Moonwin Casino may reverse or amend an incorrect settlement where this is reasonably necessary. Account balances should not be treated as final until the relevant bet has been settled and any review has been completed.

Unusual events and abandoned markets

Events can be postponed, abandoned, interrupted or changed after a bet has been placed. The relevant market rules will explain whether the bet remains open, is settled using a later result, or is declared void. A change to an event does not automatically mean that every affected bet will be cancelled. Players should review the conditions for the specific market rather than relying on general expectations.

4. Cancellations, disputes and responsible betting

A request to cancel or amend a bet is not automatically effective. Whether a bet can be cancelled depends on its status, the product used and the applicable market rules. A bet that has already been accepted, started or settled may not be cancellable. If a cancellation feature is available, the result is effective only when the account record confirms that the cancellation has been processed.

If you believe that a bet has been accepted, recorded or settled incorrectly, review the bet details in your account and raise the issue through the available Moonwin Casino support or complaints process. Include enough information to identify the transaction, such as the relevant date, market and bet reference where available. Do not send passwords, payment credentials or sensitive security information when raising a query.

Questions and complaints are reviewed against the account record, transaction history, applicable market rules and available event information. A review may require additional verification. The outcome of a review will be based on the relevant rules and records rather than screenshots or displayed information that does not match the confirmed account history. You should retain relevant records until your query has been resolved.

Bet responsibly

Betting should be an entertainment activity, not a way to solve financial problems or recover losses. Set a budget before you begin and only use money that you can afford to lose. Take regular breaks, keep track of your activity and avoid betting when you are upset, tired or affected by alcohol or other substances.

Set personal spending and time limits before betting.
Never chase losses by increasing stakes or betting more often.
Do not borrow money or use essential household funds for betting.
Do not treat winnings as guaranteed income or a way to pay regular expenses.
Consider taking a break or using available account restrictions if betting stops feeling enjoyable.
Seek independent support if betting is affecting your finances, relationships, work or wellbeing.

Moonwin Casino may apply account restrictions, verification requirements or other safer gambling measures where appropriate. You can also use the responsible gambling tools and information made available through the website. If you are concerned about your betting, stop and seek independent assistance rather than attempting to recover losses through further betting.

Updates to these rules

These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operating practices. The version available when a bet is accepted will generally apply to that bet, unless a correction or legal requirement requires otherwise. The latest version will be made available on the website, and you should review it before using the betting service.