Contact Moonwin Casino

If you need help with your Moonwin Casino account or have a question about our services, email support@moonwincasino.wtf. Our support team can review your query and provide general guidance on the next steps.

Moonwin Casino operates under licences issued by the Autonomous Isle of Anjouan (AOFA) in Comoros (licence ALSI-202508056-FI2), the New Brunswick Gaming Commission (TGC), and the Tobique Gaming Commission (licence no. 0000002).

How to get in touch

The simplest way to contact Moonwin Casino is by email. Send your message to support@moonwincasino.wtf and include enough information for the support team to understand your request. Clear and complete details can help us review the issue more efficiently.

Please include your account email address or username, a short description of the issue, and screenshots if they are relevant. Do not include your password or unnecessary payment information in a message. For account-related questions, contact us from the email address linked to your account where possible.

Support usually replies within 24 hours, although response times can vary depending on the nature and complexity of the request. If you have already contacted us, please avoid sending repeated messages about the same matter, as this may make it harder to track your enquiry.

What support can help with

You can contact support about common questions and requests, including:

Account access, account details and verification questions
Deposit and withdrawal enquiries
Questions about bonus terms and eligibility
Technical problems, errors or website issues
Responsible gambling requests, including requests for help managing your play

When writing about a responsible gambling concern, explain what assistance you are seeking so the team can direct your request appropriately. If your question concerns a transaction or technical error, include the relevant date, amount or on-screen message where available, while keeping sensitive information secure.