Privacy Policy

This Privacy Policy explains how Moonwin Casino may collect, use, store and share information when you visit our website, create or use an account, contact support or use our services. We aim to handle personal information responsibly, transparently and only for legitimate business, legal and service-related purposes.

Moonwin Casino operates under licences issued by the Autonomous Isle of Anjouan (AOFA) in Comoros (licence ALSI-202508056-FI2), the New Brunswick Gaming Commission (TGC), and the Tobique Gaming Commission (licence no. 0000002).

About this Privacy Policy

This policy applies to information connected with your use of Moonwin Casino, including information provided during registration, account verification, deposits, withdrawals, gameplay, customer support enquiries and other interactions with the website. It is intended to give players in Australia a clear general explanation of the information a casino website typically handles and the reasons it may be needed.

Personal information means information that identifies you or could reasonably be connected with you. The information handled may depend on the services you use, the choices you make, the legal checks that apply to your account and the information needed to keep the website secure. Some information is supplied by you, while other information is collected automatically when you use the website.

By using the website, you should read this policy together with any relevant website terms and notices. Where a separate notice explains a particular collection or use of information, that notice may provide additional details. If you do not agree with the way information is handled as described here, you should consider whether to continue using the website.

Keeping information accurate

Please provide information that is accurate, complete and up to date. Accurate account and identification information helps Moonwin Casino operate your account, respond to requests, complete required checks and protect players and the website from misuse. If your details change, you can ask for them to be reviewed or corrected using the privacy contact method set out below.

Information we may collect

The categories of information handled by an online casino may include the following. The exact information collected will depend on your account activity, the services requested and the checks required for a particular transaction or interaction.

Account details, such as your name, date of birth, username, password, contact details, residential information and account preferences.
Verification documents and related information, such as identity documents, proof of address, information used to confirm age or identity, and records of checks completed during account review.
Payment and transaction records, such as deposit and withdrawal details, transaction history, payment method information, account balances and records needed to investigate or reconcile a transaction.
Gameplay and account activity, such as log-in history, sessions, choices made on the website, responsible gaming interactions, support requests and communications with the service team.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, referral information and general website activity.
Cookie and similar technology information, such as identifiers used to remember preferences, support website functions, understand usage and help protect the service.
Information you provide voluntarily, including the contents of messages, feedback, complaints, survey responses and documents supplied when seeking assistance.

Moonwin Casino may also receive limited information from service providers or other parties where this is necessary for account administration, payment processing, identity verification, fraud prevention, security, technical support or compliance purposes. Information received from another source should be handled consistently with the purposes described in this policy or with the notice provided when it is collected.

Information about other people

If you provide information about another person, you should have permission to do so and should ensure that the information is accurate. You should not submit another person's identity or payment information unless it is legitimately required and you are authorised to provide it.

How information is used and shared

Information may be used to provide, operate and improve the website and services. It may also be used to communicate with you, maintain account records, answer questions, process transactions, complete verification and support a safe and reliable online environment.

To create, maintain and administer your account.
To confirm identity, age and account information where checks are required.
To process deposits, withdrawals and other account transactions.
To monitor activity, identify unusual behaviour and prevent fraud, theft, money laundering, unauthorised access and other misuse.
To provide customer support, investigate complaints and keep records of communications.
To operate, test, secure and improve the website, including troubleshooting technical problems.
To meet legal, regulatory, tax, accounting, court or other official requirements that apply to the service.
To send service messages, account notices and other operational communications.
To send marketing communications where permitted and where you have provided consent or another valid permission applies.

Marketing messages may include information about services, features or promotions that may be relevant to your use of the website. You can withdraw consent to marketing at any time by using the available unsubscribe option in a message or by contacting support@moonwincasino.wtf. Stopping marketing messages will not necessarily stop important service communications, such as security notices, transaction updates or information about your account.

Sharing information

Information may be shared with carefully selected providers that help operate the website or provide services on its behalf. These may include payment and transaction service providers, identity and verification services, fraud and security providers, technology and hosting providers, customer support services, professional advisers and other providers needed for legitimate operations. They should receive only information relevant to the service they provide and should handle it in accordance with applicable obligations.

Information may also be disclosed where reasonably necessary to protect rights, property, users or the security of the website, to investigate suspected unlawful activity, or to respond to a lawful request or official process. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate protections.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies stored on your device when you visit a website. Moonwin Casino may use them to keep the website working, remember settings, support account functions, maintain security, understand how the website is used and improve the online experience. Some cookies may be provided by service partners that support website functions or measurement.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a warning before a cookie is stored. If you block or delete cookies, some website features may not work properly, and certain preferences may not be remembered. Cookie choices do not necessarily remove information already collected for legitimate account, security or legal purposes.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication processes, monitoring, secure handling procedures and staff or provider requirements. No online transmission or storage system can be guaranteed to be completely secure, so you should also protect your password, use a secure device and notify support if you suspect unauthorised account activity.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect the website or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, you may have rights in relation to your personal information. These rights may include asking what information is held about you, requesting access to that information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@moonwincasino.wtf. Please explain your request clearly and provide enough information to help locate the relevant account or records. For security, Moonwin Casino may need to verify your identity before releasing information, changing account details or completing a deletion request.

A request to delete information may not apply where the information must be retained for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. In those circumstances, access may be restricted or information may be retained while the relevant requirement continues. Closing an account also does not automatically remove every record connected with it.

Requests and complaints

We aim to respond to genuine privacy requests within a reasonable time and in a way that is clear and useful. If you believe information has been handled incorrectly, please contact support@moonwincasino.wtf so the matter can be reviewed. You may be asked for further details to confirm the issue, protect your account and avoid disclosing information to an unauthorised person.

This policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on the website will apply to information handled after it is posted. You should check this page periodically if you want to remain informed about how Moonwin Casino handles personal information.